Terms of service

Velvior is the brand name of Velvior. These Terms and Conditions govern your access to and use of the website https://velvior.com/ (the "Website"), operated by Velvior, with its registered office at 124 Ice House St, Central, Hong Kong. These Terms also apply to the products and services provided through the Website.

By accessing the Website or using our services, you agree to be legally bound by these Terms.

Company name: Velvior
Address: 124 Ice House St, Central, Hong Kong
Email: support@velvior.com

Follow @velvior_home and let your sense of style shape every corner of your home.

No registration is required to browse the Website. To purchase products or use specific services, you must register and accept these Terms.

Velvior offers home decor products through the Website. These Terms define the rights and obligations between Velvior and its users. If you do not agree with these Terms, please refrain from using the Website or our services.

The terms "we," "us," and "our" refer to Velvior. Future updates, features, or services introduced on the Website are also subject to these Terms. The latest version of these Terms is always available on this page. We may revise these Terms at any time, and changes take effect once published.

Our online shop operates using Shopify Inc., which provides the technical infrastructure for our e-commerce operations.

SECTION 1 – ONLINE STORE CONDITIONS

By accepting these Terms, you confirm that you have full legal capacity according to the laws of your country of residence, or you have parental or guardian consent for minors.

Illegal use of the Website or breach of applicable regulations, including copyright laws, is strictly prohibited. The introduction of viruses, malware, or other harmful software is forbidden. Violations may result in immediate termination of access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to restrict access to the Website or services at our discretion.

Information transmitted over networks may be modified for technical reasons, excluding payment details, which are always encrypted. You may not reproduce, duplicate, sell, or exploit any portion of the Website, services, or contact information without prior written consent.

Section headings are for convenience only and do not affect interpretation.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS

We strive for accuracy but do not guarantee that information on the Website is complete or current. Content is provided for general informational purposes and should not replace professional advice. Some content may be outdated for reference purposes. We may update content but are not obligated to do so.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

All prices are subject to change without notice. We may modify or discontinue products, services, or features at our discretion. We are not liable for price changes, service interruptions, or discontinuations.

SECTION 5 – PRODUCT INFORMATION

Certain products may be exclusive to the Website and are subject to stock availability. Our Return & Refund Policy governs returns and exchanges.

We aim to display products accurately, but colors may vary depending on your device. We may limit sales to certain regions or groups and adjust product details as needed. Offers are void where prohibited by law.

We do not guarantee that products or services will meet your personal expectations or that any identified defects will be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

We may refuse or cancel orders at our discretion. Purchase quantities per individual, household, or order may be limited. Affected customers will be contacted using provided information.

You agree to provide accurate, complete, and current account and billing information. Please see our Return & Refund Policy for more details.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

We may provide access to third-party tools or services, over which we have no control. These are provided "as is" without warranties. Your use of third-party tools is at your own risk. Review their terms and policies before use.

Future tools or features added to the Website are also subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

The Website may include third-party content or links. External links are for informational purposes only. We are not responsible for third-party content or actions. Review third-party terms and policies before interacting. Complaints regarding third-party products should be directed to those providers.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

If you submit content, such as reviews or suggestions, you grant Velvior unrestricted rights to use, reproduce, and distribute that content. We are not obligated to maintain confidentiality, compensate, or respond to submissions.

We may remove content deemed inappropriate, offensive, defamatory, obscene, or illegal. You warrant that your submissions do not infringe others’ rights, contain harmful software, or include false information. You are solely responsible for your contributions.

We disclaim responsibility for user-generated or third-party content displayed on the Website.

SECTION 10 – PERSONAL INFORMATION

All personal details provided are handled according to our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Typographical errors or omissions may occur regarding products, prices, promotions, shipping, or availability. We may correct errors, update information, or cancel orders at any time without notice. We are not obligated to update content except as required by law.

SECTION 12 – UNACCEPTABLE USES

The following uses are strictly prohibited:

(a) violating any applicable law or regulation
(b) encouraging illegal activity
(c) infringing intellectual property rights
(d) harassing, abusing, or harming others
(e) spreading false or misleading information
(f) distributing malware, viruses, or harmful software
(g) unauthorized collection of personal data
(h) engaging in spam, phishing, or scraping
(i) unethical, immoral, or offensive activities
(j) bypassing security features of the Website or services

We may restrict access for anyone violating these rules.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We do not guarantee uninterrupted, timely, secure, or error-free services. Results obtained through the Website are at your own risk.

The Website, products, and services are provided "as is" without warranties, including merchantability or fitness for a particular purpose.

Velvior, its employees, partners, and affiliates are not liable for direct, indirect, incidental, or consequential damages, including lost profits, data, or replacement costs. Where liability limits are restricted by law, minimum allowable limits apply.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold Velvior, its affiliates, and employees harmless against claims, demands, liabilities, or expenses (including legal fees) arising from your violation of these Terms, laws, or third-party rights.

SECTION 15 – SEVERABILITY

If any provision is found invalid or unenforceable, the remaining provisions remain in full effect. Invalid provisions will be enforced to the maximum extent permitted by law.

SECTION 16 – TERMINATION

Obligations prior to termination survive. You may discontinue using the Website at any time. Breach of these Terms allows Velvior to terminate the agreement without notice and suspend your access.

SECTION 17 – COMPLETE AGREEMENT

These Terms, along with referenced policies, form the full agreement between you and Velvior. Any ambiguities will not be interpreted against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms and related agreements are governed by the laws of Ireland.

SECTION 19 – CHANGES TO TERMS OF SERVICE

The latest version of these Terms is always available on this page. Velvior may update, modify, or replace any portion at any time. Continued use constitutes acceptance of the revised Terms.

SECTION 20 – RETURNS AND REFUNDS

We want you to love your Velvior purchase. Our home decor pieces are chosen to bring warmth and style to your space, but if something isn’t quite right, our return process is simple and stress-free.

You have 60 days from the day your order is delivered to request a return. To be eligible, items must be unused, in their original condition, and sent back with all packaging included. We never charge restocking fees—what you see is what you get, right down to our return policy.

To start a return, contact us at support@velvior.com with your order number, and our team will guide you through the process. Return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping method to ensure the package reaches us safely.

If you’d like to exchange an item, just let us know when you contact us and we’ll help you find the right option.

Once we’ve received and inspected your return, we’ll refund your original payment method within 7 business days. Please note that your bank or payment provider may need a few extra days to complete the transfer.

Still have questions? Reach out anytime at support@velvior.com. We're here to ensure your Velvior experience is nothing short of amazing.

SECTION 21 – CONTACT INFORMATION

For questions, feedback, or support, please contact us:

Company name: Velvior
Address: 124 Ice House St, Central, Hong Kong
Email: support@velvior.com

Follow @velvior_home and let your sense of style shape every corner of your home.

Thank you for choosing Velvior, where style, creativity, and self-expression come together.