Privacy policy

At Velvior, we understand that privacy is a cornerstone of good service. This Privacy Policy explains how we collect, use, and protect your personal information when you visit https://velvior.com/, make a purchase, or contact our customer service. By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our services.

Who We Are

Company name: Velvior
Address: 124 Ice House St, Central, Hong Kong
Email: support@velvior.com

Follow @velvior_home and let your sense of style shape every corner of your home.

Data We Collect

When you interact with our website, we may collect:

  • Technical information such as your IP address, browser type, and time zone.
  • Personal details you provide when placing an order, including your name, email address, phone number, shipping address, and payment information.
  • Information you provide when contacting our customer service, such as support inquiries.

How We Use Your Data

We use your personal information to:

  • Process and deliver your orders efficiently.
  • Provide responsive and helpful customer support.
  • Protect our website and prevent fraudulent activity.
  • Personalize your shopping experience and recommend products.
  • Send updates, promotions, or marketing messages only if you have opted in.

Sharing Your Data

We only share your information with trusted partners necessary to run our business, including:

  • Payment providers.
  • Shipping and courier companies.
  • Technical and marketing service providers, including Shopify.

We never sell or rent your personal information.

Cookies

Our website uses cookies to:

  • Remember your preferences for a smoother experience.
  • Improve website performance.
  • Deliver content tailored to your interests.

You can disable cookies in your browser settings, but some features may not function properly.

Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Correct or delete your information.
  • Restrict how we process your data.
  • Receive a portable copy of your data.
  • Withdraw your consent at any time, such as unsubscribing from newsletters.

To exercise your rights, please contact us at support@velvior.com.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If we learn that such data has been submitted, we will delete it immediately.

International Data Transfers

If you are located in Ireland, please note that your personal information may be processed or stored outside of Ireland, including in countries such as the United States, by our trusted partners (for example, payment providers, technology platforms, or shipping companies).

We take measures to ensure that any transfer of your data is secure and complies with applicable data protection standards.

Data Security and Retention

We treat your data with care and retain it only as long as necessary to:

  • Provide our services effectively.
  • Meet legal obligations.
  • Resolve disputes or inquiries.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the Velvior website. Please review it periodically for updates.

Contact Us

If you have any questions about this Privacy Policy, please reach out:

Company name: Velvior
Address: 124 Ice House St, Central, Hong Kong
Email: support@velvior.com

Follow @velvior_home and let your sense of style shape every corner of your home.

Thank you for trusting Velvior. We are committed to protecting your information while providing a seamless and stylish shopping experience.